Charles Hardman

PRIVATE COACHING, Westchester, NY, and Orange and San Diego Counties, CA         2000- Present

            Tennis Coach

Provide private tennis coaching and personal instruction to children, teenage, and adult clients.

·       Oversee all aspects of sales, customer service and marketing; established referral rate above 90%.

·       Maintain client retention rate over 90%.

·       Developed coaching techniques and motivational strategies to assist clients in winning collegiate contests and advancing professionally.

ISA TENNIS ACADEMY, San Diego, CA                                                       April 2011-October 2011

            Assistant Director and Manager

Coach of High Performance Juniors and manager of the Academies business operations.

PREMIER ATHLETIC CLUB, Montrose, NY                                                                         2005-2010

            Director of Tennis, Sales Manager

Directed membership sales, services, satisfaction and retention for a $4M, 3500-member fitness club.  Managed financial analysis, cost control, business planning, budgeting, payroll, advertising and marketing.

·       Consistently exceeded sales goals for membership.

·       Oversaw all aspects of Tennis program, including organizing leagues, tournaments and maintaining New York State Certification for summer camp.

·       Organized and managed seasonal courts, court bookings and lessons.

·       Hired and trained staff; supervised employees and managed pro shop and repairs.

AMERICANA TENNIS & SPORTS CLUB, Fishkill, NY                                                        1998-2005

            Director of Tennis, Manager and Owner

Managed all aspects of the club, including meeting sales and membership goals, marketing and advertising and annual budgeting with more than 50 employees and 3500 members.

·       Developed concept, created specific plans, and led conversion of tennis-only club to fitness and wellness club.

·       Oversaw human resources, employee recruitment and training, emergency response and health and safety management.

·       Recruited, hired, and trained staff; provided ongoing training, up-training, and acted as motivational coach for sales team.

VISION TENNIS ENTERPRISES, INC., Poughkeepsie, NY                                                   1994-1998

            Manager and Tennis Director and Owner

·       Increased membership by 85% and income by 55% for a 2500-member tennis club.

·       Managed personnel hiring/training, marketing, PR and promotions and business planning.

·       Oversaw tennis program, including hiring and mentoring staff, teaching and coaching, league and tournament organization and pro shop management.

DUTCHESS COMMUNITY COLLEGE, Poughkeepsie, NY                                                   1994-1998

            Adjunct Instructor

Created curriculum, instructed and administrated final exam for beginner college tennis class.

·       Achieved highly positive student and faculty ratings.

MARIST COLLEGE, Poughkeepsie, NY                                                                                1994-1997

            Head Division I College Tennis Coach

Coached Division 1 College; recruited players, conducted advanced player coaching, created and led practices, and planned travel schedules.

·      Named "Men's Tennis Coach of the Year" for 1994-95 and 1996-97 by NEC.