Pauline Moyer

Experience
Mental Health Proctor, Prairie Regional Health, Brandon MB    2009-Present
Experience working with individuals with severe and persistent mental illness and older adults.
Personal Trainer, Survivor Bootcamp/Mini Bootcamp, Edmonton AB/Rural MB   2008
Conducting/planning physical fitness routines safely from large groups to one on one.
Physiotherapist Assistant/Office Manager Trainee, Leduc Physiotherapy, Leduc AB   2006-2007
Assisting physiotherapist with carrying out client care/treatment & learning how to manage the physiotherapist office.
Customer Solution Specialist, Convergys, Brandon MB  2005
Greet, listen, communicate to customers with regards to their cellular service.
Education
Brandon University, Midwives College of Utah, BRHA, CanFitPro, FFS, University College of the North
Skills

Greet & Listen to customers in an attentive, courteous, friendly, & professional manner using agreed upon procedures. Meeting needs & concerns of customers demonstrating empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.  Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.  Occasionally use decision-support tools to answer questions.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.  Offer solutions to issues that are often non-standard/non-routine and require some clarification. Maintain broad knowledge of client products and services
Alternative/Holistic Health Education, attended health seminars
Shipping, receiving, general cleaning, stocking/presentation of product
Patient care (ice packs, hot packs, IFC, TENS, exercises)
Billings, making appointments and payments, answering phones, laundry, clean up, opening and closing physiotherapy clinic
Complete insurance forms, making files, monitoring patient progress and reporting back to physiotherapist
Use of point of sale equipment, cash management, conduct product orders
Worked with young children, coaching experience, lesson planning
58 wpm
Excellent communication skills, knowledge of client empowerment
Experience working with individuals with severe and persistent mental illness, older adults
Demonstrate interpersonal skills to work with clients, families, and other health care providers
Ability to facilitate or coordinate direct skills teaching
Demonstrate ability to communicate effectively both orally and in writing
Ability to work independently with creativity, problem solving, and initiative
Knowledge and ability to utilize and or develop a range of program/community resources
Ability to perform the physical and emotional demands of the job
Ability to respect and promote confidentiality

References
Gary Wedman
Physiotherapist
100-5908 50 Street, Leduc AB T9E 0R6
Clinic: (780)986-2599

Bob Hedley
Owner Hedley Enterprises, Brandon, Manitoba
Work: 204-725-3131

Shelly Ramsey
CO-OP Supervisor
Box 195 Oak River, Mb , R0K 1T0
(H): 204-566-2349
(W): 204-566-2412