Simone Narasa

SIMONE NARASA

56 Ravenswood Drive, Brampton, ON L6Y3Z5

Phone:  905 450-8730 Mobile: 905 866-7153

E-mail: [email protected]

WELLNESS OBJECTIVE - YOGA

      To awaken body, mind, and soul through a series of specific movements, centered breathing and relaxation by offering the option of Holistic, Hatha, and chair Yoga.

PERSONAL APTITUDES AND SKILLS

      Flexible - able to adjust classes to suit varying levels of fitness

      Creative – design yoga program to provide an inner awareness of self

    Productive – maximize in-class time to provide optimum fitness  

EMPLOYMENT

Yoga Instructor (current),Flower City Seniors Centre, 8870 McLaughlin Road, Brampton since Sept. 2011

Yoga Instructor(current) Brampton YMCA, 20 Union Street, Brampton since Sept. 2011

CITY OF BRAMPTON, PARKS AND RECREATION   April 2002 to present

Instructor Hawaiian Dance

      Proposed and developed Hawaiian Dance program for City of Brampton including course curriculum (employee #002455).

      Continue to teach adult, children, and senior classes through city’s dance program.

      Proprietor and Producer of South Pacific Dancers, 2002 to present (www.southpacificdancers.com)           

      Manager, Pacific Polynesian Dancers, 1988 to 2001, Victoria, B.C.

NON-WELLNESS WORK EXPERIENCE

RBC ROYAL BANK VISA CARD SERVICES                Sept. 16, 2006 – July 23, 2008

Customer Care Officer , 6880 Financial Drive, Mississauga, ON

      Answered over 50 Visa inquiries by phone per day in a part-time shift.

      Provided accurate, timely, information while promoting confidence and trust.

      Displayed empathy and the ability to assess the client’s tone to ensure a comprehensive response.

      Met productivity standards including call time (length of call) and call wrap (time between calls).

      Reviewed cardholder’s information to ensure the current Visa card suited their needs and lifestyle.

RBC ROYAL BANK ONLINE SERVICES                          June 15, 2004 – Sept. 13, 2006

E-mail  Representative, 6880 Financial Drive, Mississauga 

      Responded to client messages received from the Royal Bank website regarding Visa cards with accuracy, timeliness, and diplomacy.

      Provided a comprehensive written response by demonstrating the ability to assess the client’s tone and reply accordingly to all facets of the message.

      Met E-quality standards of messages answered per day (45 per part-time shift) and touch time (amount of time spent per e-mail).

RBC ROYAL DIRECT SALES & SERVICE GROUP     January 2, 2002 – June 15, 2004

Customer Service Representative, 6880 Financial Drive, Mississauga

      Answered inbound calls for Personal Banking for 3 centres –western, central, and eastern Canada.

      Focused on sales targets for accounts, loans, mortgages, and investments.

RBC VICTORIA BUSINESS BANKING CENTRE        1989 - 2001

Business Services Officer, 707 Fort Street, Victoria, British Columbia                   

COMPUTER SKILLS

      Microsoft Word, Microsoft PowerPoint, Microsoft Office Outlook, working knowledge of Excel, Visa TS2, RBC Systems such as Client Profile, TBS, Workbench, Casper (loans), Leonet (RBC Intranet).

      Microsoft Word Course (mark 100%), Brampton Career Direction Centre, March 2008

      Microsoft PowerPoint Course (mark 90%), Brampton Career Direction Centre, March 2008

EDUCATION

Associate of Business Administration, Camosun College, Victoria, B.C.

COURSES/ VOLUNTEER WORK/COMMUNITY EVENTS

    Certified Yoga Teaching Certification Course RYT-200 Hours, August 21, 2011, Holistic Yoga & Meditation, Mississauga

    Standard First Aid with CPR-C, AED, Cardio Pulmonary Resuscitation ‘A’  Ho

      Entertainment in Garden Square (Rose Theatre) – July 30/11 and August 28, 2010

    Open House at Flower City (choreography for Flower City Wahines) August 2010, 11, & 12

References available upon request