Andrea Coulter

Andrea Coulter Vancouver, BC Phone (778) 867-8332 Email: [email protected]
 
 
 
Objective:
 
To pursue a management position that allows for daily challenges, variety, and the opportunity for personal and professional growth.
 
Education:
 
UBC Real Estate Trading Services Licensing Course (2015)   Capilano College    Business Diploma (2004) Simon Fraser University   Continuing Studies (2000) Luther College     High School Diploma (1998)
 
Demonstrated Skills:
 
Management, Sales, Presentations, Conflict Resolution, Customer Service, Collections, Basic Accounting/Bookkeeping, Microsoft Office, Cash Handling, Inventory, Personal Training
 
Professional Experience:
 
Tactix Gym, Owner/General Manager                                        06/12 – Present
 
 Managing, monitoring and evaluating the overall performance of the gym.  Organizing and maintaining the gym’s operational budget.  Hiring, coaching, developing and leading all employees and trainers.  Delegating and monitoring the various responsibilities to ensure a successful business.  Providing effective decision making regarding staffing, scheduling and customer service issues.   Ensuring a professional, safe and pleasant environment for all Tactix employees and customers.  
 
 
Self Employed, Personal Trainer          09/09 – Present
 
 Planning and executing safe and effective workout programs for individuals.  Assisting clients with SMART goal setting.  Providing individualized and dynamic training sessions which incorporate strength work, core stability, balance, functional movement exercises, aerobic and anaerobic conditioning specific to my client's ability and skill level.  Providing leadership and motivation.
 
Ultrafit Bootcamp, Bootcamp Instructor         09/09 – 09/12
 
 Planning and executing 60-75 minute workouts for groups of 5-20 clients.  Ensuring the safety of all clients during the class.  Assuring client satisfaction through proper programs and training techniques.
 Continually providing a fun and functional environments for all clients.  Aliant Development, Project Assistant                           01/06 – 08/09
 
 Involved with the projects from the beginning until the end.  This involved the purchase, design, build out and sale of properties.   Assisted with daily building requirements, including permit applications, and working with multiple contractors and suppliers.  Worked with Real Estate agent to buy and sell properties.
 
UniFirst Canada, Outside Sales Representative              03/05 – 12/05
 
 Completed intensive UniFirst sales training program and made sales quota in order to attend company wide sales training in Boston.  New business development through a consultative, value-added sales process  Cold-calling, proposals, presentations, prospecting, and negotiation   Responsible for management of own geographic territory  Responsible for updating sales reports and prospect information on weekly basis  Attendance of weekly sales team meetings and one on one P & R sessions with sales manager
 
CIBC Collections, Credit Councilor                  09/01 - 05/03
 
 Responsible for having a strong knowledge of the Student Loans portfolio  Collections of overdue accounts via telephone  Extensive negotiating with past due clients- ability to produce mutually agreeable repayment terms in accordance with bank policy  Updating and verifying customer information on file  Exposure to broad range of financial products and services
 
 
TD Canada Trust, Western Visa Center, Administrative Assistant  02/01 - 09/01 (Drake International Contract)
 
 Provide administrative support for collections and Merchant Sales departments  High volume data entry and filing requirements in a team oriented atmosphere  Strong understanding of ledgers, debits and credits, and basic collection procedures
 
Drake International, Sales and Service Representative                                       09/99 - 02/01
 
 Responsible for all initial customer and candidate contact.  Direction of 500 plus calls daily to appropriate contact  Acted as a level one representative for client enquiries, complaint resolution, account enquiries, and order entry in a high volume call center environment  Weekly responsibility for audit of 500 plus invoices and timesheets to ensure accuracy of information  Host responsibility for guests, clients and visitors – greeting, refreshments and introduction.
 
Interests: Planning, Communication, Training, Volleyball, Running, and Travel