Kenneth Funderburk



Objective
Kenneth M. Funderburk
3151 Stillhouse Creek Dr Apt 24305 Atlanta, Ga 30339 404-492-0570 • [email protected]
Experienced customer service professional seeking a position that utilizes my years of experience
Key Qualifications
● Accomplished customer service professional with a passion to exceed customer expectations
● Excellent communication skills with the ability to work with others in a staff supervisory role
● Team oriented with a strong work ethic that will influence organizational growth and profitability
Work Experience
Adult Program Director, Agape Tennis Academy
Decatur, Ga
● Oversee all aspects of the Adult Program ● Direct, schedule, train and motivate staff ● Measure key Adult Program metrics
● Hold monthly staff meetings
Oct 2017 - Dec 2019
● Oversee all scheduling and programming for the Adult Program with the Office Manager
● Ensure that Adult Program players are being developed and taught properly in private lessons and
drills
Adult Program Director, Windy Hill Athletic Club
Atlanta, Ga
● Teach players of all levels the game of tennis
● Assist the Director of Tennis in managing staff with an annual budget of $700k ● Promote, grow and implement adult tennis programming
Front Desk Ass., Windy Hill Athletic Club
Atlanta, Ga
● Greet members and guests upon entering club
● Provide exceptional customer service to members and guests ● Promote club programming
● Serve as Manager on Duty when in rotation
Sales Rep, American Automotive Assn(AAA)
Atlanta, Ga
April 2014- May 2017
Nov 2013 - Apr 2014
Aug 2012 - Mar 2013
● Through use of various acquisition methods sell AAA memberships throughout the community
● Provide outstanding customer service by creating relationships with internal and external customers
Owner/Coach, The Second Set Feb 2010 - Aug 2012 Atlanta, Ga
● Develop programs to teach the game of tennis to players of all ages and skill levels ● Provide private tennis lessons
● Conduct successful summer camps introducing tennis to kids ages 6 - 16 years old

Asst Facility Director, McGhee Tennis Center Mar 2008 - Dec 2009 Atlanta, Ga
● Interact with internal and external customers
● Assist with monthly participation reports
● Act as summer camp Director, assist in managing tennis facility and staff for the city of Atlanta
Education
B.A. - Political Science May 1976